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Billing and Subscription Management with RackBank

RackBank provides flexible billing and subscription management solutions for your colocation and hosting needs. We offer a range of payment options, billing cycles, and clear policies to ensure smooth transactions and comprehensive customer support.

1. Billing Cycles​

Choose the billing cycle that best suits your needs:

  • Monthly: Ideal for fluctuating needs or short-term commitments.
  • Quarterly & Semi-Annual: Manage costs effectively over a medium-term period.
  • Annual Billing: Significant cost savings for long-term commitments.
  • Multi-Year Contracts: Stable, extended relationship with RackBank.

2. Payment Methods​

We support various payment methods for your convenience:

Indian Clients:​

  • Debit Cards/Netbanking
  • Credit Cards (VISA, MasterCard)
  • NEFT / RTGS / Wire Transfer
  • Direct Cash Deposit
  • Non-Rupee Bank Transfer

International Clients:​

  • PayPal
  • Non-Rupee Bank Transfer

Note: All payments for Indian clients must be in INR (Indian Rupees). We accept payments monthly, quarterly, semi-annually, annually, and for multi-year contracts. For specific inquiries, contact sales@rackbank.com.

3. Fraud Detection & Account Verification​

RackBank employs stringent fraud detection for all signups. Our verification department ensures the account holder is aware of the purchase and the signup is legitimate. Accounts are activated only after verification.

4. Payment Confirmation & Setup​

For NEFT, RTGS, Wire Transfer, Cheque, Demand Draft, or Pay Order, send a payment receipt (scanned copy or screenshot) to sales@rackbank.com for account activation.

5. Changes to Billing Information​

Billing cycle changes, contact information updates, or cancellation requests must be submitted in writing via email to sales@rackbank.com. Requests via live chat or phone will not be accepted.

6. Renewal Reminders​

You'll receive renewal reminders 5, 2, and 1 days before the renewal date to the primary email address on your account.

7. Grace Period and Service Suspension​

We offer a 3-day grace period for overdue payments. After the 6th day, your service will be suspended, and a late fee will be applied from the 2nd day. Backup services (if applicable) are available during suspension (days 6-10). Failure to pay within 5 days of suspension will result in permanent termination and data deletion.

8. Refunds and Cancellations​

Refunds are provided only for unused service periods. Cancellations made 0-6 days before renewal apply to the following billing cycle; current period charges still apply. Chargebacks are not permitted and will result in fees, penalties, and potential legal action.

9. Chargebacks and Penalties​

Chargebacks incur a ₹5,000 processing fee, a ₹2,500 penalty, and a 25% collections fee if collections action is required. Accounts terminated due to violations are not eligible for refunds.

10. Account Information Updates​

Keep your billing and personal information current to avoid missed notifications and potential service interruptions. Update information in the Members Area or contact the Billing Department via Helpdesk.

11. Billing Information & Payment Details​

Update billing information in the Members Area. Contact the Billing Department via Helpdesk if you need assistance. Changes are processed within 24 hours.

12. Payment Options Details​

NEFT / RTGS / Wire Transfer:​

  • Account Name: Rackbank Datacenters Pvt. Ltd.
  • Bank: State Bank of India
  • Account Type: Cash Credit
  • Account Number: [Your Account Number]
  • Branch: SME Khel Prashal Indore
  • IFSC Code: SBIN0030340

Non-Rupee Bank Transfers:​

  1. Login to your online banking account.
  2. Add "Rackbank® Datacenters Pvt. Ltd." as a payee.
  3. Transfer the required amount.
  4. Send the following details to RackBank:
    • Organization Name
    • Physical Address, ZIP/PIN Code
    • Contact Person's Name, Email ID(s), and Phone Number(s)
    • PAN Number
    • Transaction Number
    • Bank Name
    • Amount Transferred
    • Date and Time of Transaction

Disclaimer: RackBank does not store credit/debit card details. Payment information is securely handled by payment gateways.

Conclusion​

RackBank offers a transparent billing and subscription management system. Contact us at sales@rackbank.com or 1800-102-0088 for assistance.