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Support and Maintenance Services at RackBank Data Centers

RackBank® offers a comprehensive suite of Support and Maintenance Services designed to deliver high-performance, secure, and reliable IT infrastructure management. Our customer-centric approach ensures that your business operations run smoothly with minimal disruptions, while we manage your IT needs so you can focus on your core business.

Key Features of RackBank Managed Support Services​

1. 24/7/365 Support Availability​

  • Round-the-clock support via call, chat, and ticketing system.
  • Real human interaction to assist with technical issues—no automated responses.
  • Fast Response and Resolution Times:
    • Hardware Replacement: Resolved within 4 hours.
    • Accessibility Issues: Addressed within 2 hours.
    • Software Issues Support Tickets: First response within 8 hours.
    • Software Management Assistance: Up to 2 hours of expert support for troubleshooting and optimization.

2. Proactive Monitoring​

  • Alert Notifications for failures or issues within 15 minutes.
  • Active Monitoring by our Network Operations Center (NOC) team for critical services or hardware usage triggers.
  • Ping Monitoring: Included with all servers to ensure uninterrupted connectivity.

3. Assistance in Server Migration​

  • Expert assistance for seamless migration of services from one server to another, ensuring minimal downtime and operational disruptions.

Managed Hosting Services​

RackBank’s managed support solutions provide businesses with a robust, multi-vendor, and multi-technology infrastructure tailored to their specific needs.

1. Managed Web and Application Hosting​

  • Optimized hosting environment with infrastructure managed by RackBank specialists.
  • Focus on performance, scalability, and reliability.

2. Managed Load Balancing​

  • RackBank-managed load balancing ensures high availability and a robust infrastructure to handle traffic spikes.

3. Managed Backups​

  • End-to-end backup solutions managed by RackBank technicians.
  • Secure offsite and local backups, allowing your team to focus on growth while we handle data protection.

4. Managed Firewalls​

  • Proactive management of firewalls to prevent unauthorized access.
  • Regular updates and configuration adjustments as per client specifications.

Why Choose RackBank Support and Maintenance Services?​

1. Client-Centric Solutions​

  • Fit-for-purpose support for businesses across various industries (storage, computing, networking, applications).
  • Timely configuration assistance to meet your unique requirements from day one.

2. Cost-Effective Options​

  • Affordable managed servers providing optimal performance and stability for business-critical applications.
  • Unlimited support tickets — no restrictions, so you can reach us whenever you need support.

3. Tireless Support Team​

  • Expert technicians available round-the-clock to assist with server management, maintenance, and troubleshooting.

The RackBank Advantage​

With RackBank’s managed support and maintenance services, you gain a reliable partner to manage your IT infrastructure and operations. This partnership enhances your business’s efficiency, security, and stability. Whether you need dedicated server management, cloud hosting, or on-demand support, RackBank provides the foundation your business needs to thrive.

Contact Us for Support and Maintenance​

For more information or to request a quote, please get in touch with us today:

RackBank Data Centers — Empowering businesses with reliable, efficient, and cost-effective support solutions.