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Data Center Compliance and Regulatory Standards

Overview of Compliance and Regulatory Standards at RackBank Data Centers in India​

RackBank is committed to adhering to stringent compliance and regulatory standards to ensure the integrity, security, and confidentiality of our clients' data. Our facilities are designed and operated in accordance with industry best practices, applicable laws, and regulatory requirements. Here’s an overview of the standards we uphold:

Security and Data Privacy Policies​

Security Infrastructure​

1. Robust Physical and Digital Security Measures:
Our data centers implement multi-layered security protocols, including biometrics, surveillance systems, and restricted access policies, ensuring only authorized personnel can access critical infrastructure.

2. Encryption Standards:
Data transmission is secured using Secure Sockets Layer (SSL) encryption, which meets industry-standard encryption strengths to protect data integrity during communication.

Access Controls​

1. Policy-Driven Access Control:
Access privileges are assigned on a strict need-to-know basis. Only a select group of authorized personnel has access to sensitive client data and systems.

2. Unique Identifiers:
Support personnel are assigned unique login credentials, and shared IDs are strictly prohibited, enhancing accountability.

Policy Review and Updates​

Security policies are reviewed quarterly and updated annually by our Information Technology Department to ensure they align with emerging threats and regulatory changes.

Availability and Business Continuity​

1. 24/7 Operations:
Our data centers are operational 24/7, with provisions for disaster recovery ensuring full business resumption within 24 hours of a major service interruption.

2. System Maintenance and Backup:
Regular file maintenance and backup operations are performed to ensure data availability and integrity.

Client Notifications​

1. Proactive Communication:
Clients are notified of any major changes affecting the security or availability of our systems via email, at least 7 days in advance.

2. Hotline for Concerns:
A dedicated client hotline allows clients to report any concerns regarding system security or availability promptly.

Process Integrity​

Order Fulfillment​

1. Timely Server Provisioning:
We strive to deliver servers within the stipulated timelines mentioned on our website upon receipt of a client-approved order or payment.

2. Transparency in Delays:
Clients are notified within 4 hours in case of unforeseen delays, providing them the option to cancel the order without further obligations.

Payment and Disputes​

1. Electronic Funds Transfer:
Payments are accepted via electronic funds transfer. New clients may be required to make a deposit.

2. Consumer Dispute Resolution:
Dispute resolution is managed by our Sales and Support teams. Clients can reach out to their Account Manager or contact us at sales@rackbank.com or support@rackbank.com for prompt assistance.

Confidentiality and Data Privacy​

1. Data Confidentiality:
We ensure complete confidentiality of all personal information and data shared with us. Client data is strictly used for pricing quotes and subsequent orders, adhering to privacy guidelines.

2. No Unauthorized Sharing:
Data is not shared with third parties without explicit consent, ensuring compliance with applicable data protection regulations.

Regulatory Compliance Standards​

RackBank data centers comply with several international and national standards, including but not limited to:

  1. ISO 27001: Information Security Management System (ISMS) certification for ensuring data security.
  2. SOC 2: Adherence to service organization controls for data privacy and operational integrity.
  3. GDPR Compliance: Ensuring data handling processes comply with General Data Protection Regulation requirements for clients in the European Union.
  4. Indian IT Act Compliance: Ensuring compliance with the Information Technology Act, 2000, for data protection within India.

Contact Information​

For any queries or additional information regarding our compliance and regulatory standards, please contact:

Sales and Support:​

Client Hotline:​

  • Contact details available on our website for direct assistance.